Privacy Policy

1. INTRODUCTION

This Privacy Policy explains how Jagigs ("Jagigs", "we", "us", "our") collects, uses, shares, and protects information about you when you use the Jagigs mobile application and related services (the "Platform"). It should be read together with our Terms and Conditions. By using the Platform, you agree to the collection and use of information as described here.

This is version 4 of this Policy. It replaces version 3.

2. INFORMATION WE COLLECT

2.1 Account information: your name, email address, phone number, date of birth, password (stored only in a scrambled, one-way form that cannot be turned back into your password), and, if you sign in that way, your name and email address from Google Sign In.

2.2 Profile information: your profile photo, display name, gender, country, and, if you list yourself as a Talent, your service category, description, rate, availability, gig photos and videos.

2.3 Your address and its location: the address you choose from a map search or from your device's current location when you sign up or edit your profile, together with its map coordinates (latitude and longitude) and a short area name (for example, "East Legon, Accra").

2.4 Identity documents: we do not ask for, collect, or store ID numbers or photos of identification documents.

2.5 Payment and payout information: your Mobile Money number and network, used to send you refunds or payouts, and records of your payments, refunds, and payouts. We do not collect or store your card details; these are handled directly by our payment processor, Paystack.

2.6 Booking information: details of gigs you book or accept, including event date, time, location, price, notes, changes of time or place, messages exchanged about the booking, and any rating or review left about the booking.

2.7 Device location: your device's current location is used only when you choose to use it: to fill in your address, to search for Talents near where you are, to fill in an event address, and, at the moment a gig is started, to record where the Client and Talent are, to help confirm both parties are present at the event. When a rehearsal session is started or ended, we record where each of you is and the time, so that the session can be confirmed and, if only one of you started it, reviewed fairly. A location used for a "near my current location" search is used to answer that search and is not saved to your account.

2.8 Communications: messages you send through in app chat. Messages are automatically screened to block the sharing of contact details, social media handles, external links, and offensive or abusive language, as described in our Terms.

2.9 Sign-in and device information: for each device you are signed in on, a sign-in token (stored only in a scrambled form), the device's make, model, and operating system version, the app version, the IP address it signed in from, an approximate location (city and country) worked out from that IP address, when it signed in, and when it was last active. We also keep push notification tokens and general usage data needed to operate and secure the Platform. If you reset your password, we keep a scrambled copy of the one-time code until it is used or expires.

3. HOW WE USE INFORMATION

We use the information we collect to: create and manage your account and keep it secure; let Clients and Talents find each other, including by location and distance; check a Talent's availability before a booking is accepted; complete and manage bookings; process payments and send refunds or payouts; send booking, payment, chat, rating, and account notifications by in app alert, push notification, email, and SMS; send password reset codes and security notices, including an email when your account is signed in on a new device; show you the devices your account is signed in on, so you can sign out any you don't recognise; calculate and display ratings; investigate and prevent fraud, abuse, and policy violations; provide customer support; and comply with legal obligations.

4. HOW WE SHARE INFORMATION

4.1 With other users. To find and complete a booking, other users see what is reasonably necessary: your name/display name, photo, the general area of your address and an approximate distance from them, your category and rate and gig photos and videos (for a Talent), your ratings and the reviews left about you as a Client or a Talent, and the booking details. The event address of a booking is shared with the Talent booked for it. We do not share your full address, map coordinates, Mobile Money number, date of birth, or email address and phone number with other users.

4.2 With service providers. We share information with providers who help us run the Platform, including: Paystack (payment processing, refunds, and payouts), Google (Google Sign In, Firebase push notifications, and Google Maps address search and lookup), Cloudflare (storage of gig videos), ipwho.is (working out an approximate location from the IP address of a new sign-in), our email provider (account and notification emails, including password reset codes), Arkesel (SMS notifications), and our web hosting provider. These providers are only permitted to use your information to provide services to us.

4.3 For legal reasons. We may disclose information where required by law, to respond to a valid legal request, or to protect the rights, property, or safety of Jagigs, our users, or others.

4.4 We do not sell your personal information.

5. INTERNATIONAL STORAGE

Some of our service providers store or process data outside Ghana. Where this happens, we take reasonable steps to ensure your information continues to receive an appropriate level of protection.

6. DATA RETENTION AND ACCOUNT DELETION

6.1 While your account is open. We keep your information for as long as your account is active. A device's sign-in expires after 90 days without use, and its details (device, IP address, and approximate location) are deleted about 30 days after it expires or is signed out. A password reset code expires after 15 minutes.

6.2 Deleting your account. You can delete your account at any time in the app (Profile Settings, then Delete account), as described in our Terms. Deletion happens immediately. We then remove your name, email address, phone number, address and its location, date of birth, gender, Mobile Money details, profile photo, and gig photos and videos; we delete your favorites, notifications, and device and sign-in tokens; and we sign you out on every device.

6.3 What we keep after deletion. Records of past bookings, payments, refunds, payouts, and ratings are kept without your personal details (shown as "Deleted user"), for as long as necessary to meet legal, accounting, tax, dispute resolution, or fraud prevention obligations. Messages you exchanged with other users remain visible to them, shown as coming from "Deleted user". After that, the records are deleted or kept only in anonymised form.

7. YOUR RIGHTS

Subject to applicable law, including Ghana's Data Protection Act, 2012 (Act 843), you may request access to, correction of, or deletion of your personal information, or object to certain uses of it. You can correct most of your information yourself in Profile Settings and delete your account in the app; for anything else, contact support@jagigs.com. We may need to verify your identity before acting on a request, and some information may need to be retained as described in Section 6.

8. CHILDREN

The Platform is not directed at, and must not be used by, anyone under 18. We do not knowingly collect information from anyone under 18; if we learn that we have, we will delete it.

9. SECURITY

We use reasonable technical and organisational measures to protect your information, including encrypted transmission, passwords and sign-in tokens stored only in scrambled form, sign-in checks on every request for your private information, one-time password reset codes with limits on attempts, and access controls on our systems. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.

10. CHANGES TO THIS POLICY

We may update this Privacy Policy from time to time. Where a change is material, we will ask you to review and accept the updated policy before continuing to use the Platform.

11. CONTACT

Questions about this Privacy Policy, or requests concerning your information, can be sent to support@jagigs.com.